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Who we are

Welland Kitchens is a sole trader business providing kitchen supply and fitting services across South Lincolnshire and the Welland Valley.

What information we collect

We only collect the personal information you choose to give us. This may include:

  • Your name

  • Your phone number

  • Your email address

  • Your address or the address where you'd like work carried out

  • Details about your project or enquiry

How we collect it

We collect your information in the following ways:

  • When you fill in the contact or quote request form on this website

  • When you call us directly

  • When you send us an email

  • Automatically, via Google Analytics when you visit this website (see below)

Cookies and Google Analytics

This website uses Google Analytics, a service provided by Google LLC. Google Analytics uses cookies — small text files stored on your device — to help us understand how visitors use our website. This includes information such as which pages you visit, how long you spend on them, and how you arrived at the site.

The information collected is anonymous and does not identify you personally. It is used solely to help us improve the website and understand which areas are most useful to visitors.

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The data collected by Google Analytics may be transferred to and stored on servers in the United States. Google operates under the EU-US Data Privacy Framework and takes steps to protect this data in line with applicable law.

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You can opt out of Google Analytics at any time by installing the Google Analytics opt-out browser add-on, or by adjusting your browser's cookie settings.

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For more information on how Google uses data collected through Analytics, visit policies.google.com/privacy.

How we use your information

We use your personal information only to:

  • Respond to your enquiry or quote request

  • Arrange a visit to your property

  • Provide you with a quote for our services

  • Carry out and manage the work you've asked us to do

  • Contact you about an ongoing or completed job

 

We do not sell, share, or pass your personal information to any third party for marketing purposes. We never have and we never will.

The legal basis for using your data

Under UK GDPR, we process your personal data on the following grounds:

  • Legitimate interest — to respond to enquiries you have sent to us

  • Contract — to carry out work you have asked us to do

  • Legal obligation — where we are required to retain records for tax or accounting purposes

  • Consent — for the use of Google Analytics cookies, which you can withdraw at any time

How long we keep your data

We keep your contact details and job records for up to six years after the completion of any work, in line with standard UK tax and accounting requirements. Enquiries that did not result in any work being carried out are deleted within 12 months.

If you would like your information deleted sooner, please get in touch and we will do so promptly.

Keeping your data safe

We store your information securely and only access it when needed to carry out our work. We do not store personal data on any public-facing systems, and we take reasonable steps to protect it from loss, misuse, or unauthorised access.

Your rights

Under UK data protection law, you have the right to:

  • Ask what personal data we hold about you

  • Ask us to correct any inaccurate information

  • Ask us to delete your personal data

  • Ask us to stop using your data in a particular way

  • Ask us to provide your data to you in a portable format

To exercise any of these rights, simply get in touch using the contact details below. We will respond within 30 days.

Complaints

If you have a concern about how we have handled your personal data, please contact us directly in the first instance and we will do our best to resolve it.

If you remain unhappy, you have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):

Information Commissioner's Office

Website: ico.org.uk

Helpline: 0303 123 1113

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking back occasionally if you'd like to stay informed.

Get in touch

If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us.

Email: hello@wellandkitchens.co.uk

Phone: 01780 430705

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